How can we help you?
Our infrastructure engineers are available every day to keep your servers running. Most tickets are answered in under an hour.
Support Ticket
Open a ticket in the client portal. Our team will respond within 12-24 hours, every day.
Email Support
Send us an email for non-urgent enquiries or billing questions.
System Status
Check real-time status of all infrastructure, network, and compute components.
For billing, invoices, and account management, use the
Client Panel →Common tasks — do it yourself
Most things can be done directly from the panel without opening a ticket.
Reset Root Password
Use the noVNC console in the client panel → Server Actions → Reset Password.
Reinstall OS
Go to your server in the panel → Actions → Reinstall. Takes under 60 seconds.
Change rDNS
Panel → IP Addresses → click the IP → edit the PTR field and save.
Restore a Backup
Panel → Backups tab → choose a snapshot → Restore. Server reboots automatically.
Upgrade Plan
Panel → Server → Upgrade. Your data is preserved and resources apply immediately.
DDoS Attack History
Panel → DDoS Log. Full per-attack breakdown is visible without contacting support.
Provisioning is fully automated. Once payment clears your server is online within 60 seconds. You'll receive login credentials by email immediately.
Ubuntu (20.04, 22.04, 24.04), Debian (11, 12), AlmaLinux 8/9, CentOS Stream, Fedora, Windows Server, and Proxmox. Custom ISO mount is also supported from the panel.
Yes. Upgrades are instant and non-destructive — your disk and all data are preserved. Simply go to Server → Upgrade in the client panel.
Yes. Every server includes AS203446 SmartMitigate DDoS protection at no extra cost. Attacks are auto-mitigated and you can view the full attack history in the panel.
We offer a 48-hour money-back guarantee on your first order if you are not satisfied. Renewals and subsequent orders are non-refundable. Open a ticket for billing questions.
Visa, Mastercard, and major debit cards. All payments are processed securely — we do not store card details.
All servers are in a Tier III data centre in Frankfurt am Main, Germany — offering excellent EU connectivity, low latency, and GDPR data protection.
Yes. We guarantee 99.99% network uptime. Downtime attributable to our infrastructure is credited to your account proportionally. Full details are in our Terms of Service.
Support is available every day Monday–Sunday, 09:00–22:00 CET. We aim to respond to all tickets within 12-24 hours during those hours.
Still need help?
Our team is online Mon–Sun, 09:00–22:00 CET. Open a ticket and we’ll get back to you within the hour.